✿ Return ✿

Sustainability also means buying consciously and avoiding returns.
If you are still not satisfied with your order and would like to exchange one or more items, this is of course always possible:

But only if the article was not individualized for you and can be resold without any problems. In addition, it must of course be unused and undamaged. Please inform me about this using the contact form or by email to: hello@knotworkorange.com

Since I'm a small sole proprietorship, I can't offer you free returns at the moment. I therefore hope that you will understand that in the event of a return shipment you will have to bear the costs yourself. But there are two solutions for this:

1. Maybe you give the product away to someone who will enjoy it
   or think about how you could use it elsewhere.
2. On the other hand, you can have PayPal reimburse you for the return costs, provided PayPal was your means of payment. This is up to €25 and a maximum of 12 times a year! You can find more information on this PayPal page.

You can then send your return to the following address:

Verena Miebach
Obere Sehlhofstr. 39
42289 Wuppertal

✿ Small products such as B. You can send bracelets by letter in the mail.

✿ For larger products please choose insured shipping.

✿ Please also make sure to pack the goods well and securely.
You are welcome to use the original packaging for this.

Refund

The purchase price of the returned order will be refunded to you as soon as possible. However, depending on the form of payment, this may take a few business days.

The required processing time is about 7 working days. If your payment method was PayPal, the purchase amount will be credited to your PayPal account.